100% Money-Back Guarantee for Complete Satisfaction

1. Refund Policy

At LovildsSale, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, you may request a refund under the conditions below.

1.1 Eligibility for Refund

Refunds are issued when the following conditions are met:

• Items must be returned in original condition—unused, unworn, with tags and packaging.
• Refund requests must be submitted within 30 days of receiving the item.
• Proof of purchase is required (e.g., order confirmation or receipt).
• Returns must include a valid tracking number shared with our support team.

1.2 Non-Refundable Items

Refunds are not available for:

• Perishables like food or flowers.
• Digital products and gift cards.
• Customized or made-to-order items.
• Clearance items marked Final Sale.
• Products damaged due to misuse or poor handling.

1.3 Refund Process

Once we receive and inspect the returned item, your refund will be processed within 7–10 business days. Refunds are credited to the original payment method and confirmed by email.

1.4 Fees & Deductions

• Shipping fees are non-refundable unless the item was incorrect or defective.
• Return shipping is the customer’s responsibility unless due to our error.
• A restocking fee may apply in select cases, with prior notice.

2. Cancellation Policy

We allow cancellations if the request is made early enough. Here are the details:

2.1 Cancellation Conditions

• Cancellations must be requested before the order is processed or shipped.
• Custom or personalized items cannot be canceled once production has started.
• If shipped, orders may still be returned after delivery under our refund policy.

2.2 Cancellation Process

To cancel, please contact our support team through the Contact Us page. We will confirm eligibility and guide you through the steps.

2.3 Cancellation Fees

• Processed or shipped orders cannot be canceled.
• If shipped, returns will follow our refund policy and may involve shipping costs.

3. Exchanges

Wrong or defective item? We’re happy to replace it. Contact us within 7 days of delivery for an exchange.

3.1 Exchange Process

• Exchanges depend on availability.
• Items must be returned in unused, original condition.
• We provide prepaid return shipping if the fault is ours.

4. Contact Us

Need help with a refund, return, or exchange? Reach our team via the Contact Us page. We’re here to make the process smooth and stress-free.